Companies are in need of the metrics that will allow them to stay in business by making sure they meet the expectations of their customers. The name of the game is higher customer satisfaction by winning their trust and loyalty. To do so, you want to provide good products and services. Therefore you need to find ways to monitor performance, drive continuous improvements and deliver the quality expected by the consumer in this highly competitive market. Photos from AlphaTradeZone via Pexel and Spacejoy via Unsplash SLAs, SLOs and SLIs are a good way to achieve the above. They allow clients and vendors to be on the same page when it comes to expected system performance. If we go one level deeper, vendors/providers work on NFRs (Non-Functional Requirements) when working on their solutions. NFRs define the quality attributes of a system. I bring them up because the relationship between them and the SLAs is that they provide, in a way, foundational aspects for the SLA-SLO-SL...

 Conflicts are a part of our daily lives and are often unavoidable at work. Therefore, it's essential to have the tools to effectively manage conflicts and leverage them to our advantage - to spur new ideas, challenge and strengthen our beliefs, and evolve our perspectives when necessary. However, conflicts often trigger our fight-or-flight response and can cause chronic stress and mental fatigue and diminish our productivity. Having the right tools can help us face conflicts confidently.  AI Generated with Microsoft Copilot + Designer by Beolle   Recently, I took a course from Harvard ManageMentor® * to enhance my conflict resolution skills. I summarized the key takeaways from the course in the framework below to help you better prepare for resolving conflicts. The framework consists of six (6) parts Identify the type of conflict   Identify your own and your counterpart's conflict styles   Determine how you want to address the conflict   Prepare to resolve...

 If you are wondering what the differences between the SRE and DevOps are, as well as how these roles work with ITOps within an organisation then you are not alone; and best of all you are on the right blog post. Often enough business units in a company get confused, assigning the ServiceNow or Jira tickets or any other ticketing system of your preference, to the wrong group, and even having the incorrect expectations when doing resourcing. Let us go through definitions, insights and scenarios that will help you understand the difference. DevOps software development operations - AI Generated When it comes to DevOps and SRE, then you might be wondering which practice came first. While SRE may have originated a bit earlier, internally at Google, DevOps came first publicly as a practice and started to be used by companies. A few years later was when Google decided to open SRE to the world after the publication of the "Site Reliability Engineering" book. Therefore, technically sp...