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SLA-SLO-SLI and DevOps metrics

Companies are in need of the metrics that will allow them to stay in business by making sure they meet the expectations of their customers. The name of the game is higher customer satisfaction by winning their trust and loyalty. To do so, you want to provide good products and services. Therefore you need to find ways to monitor performance, drive continuous improvements and deliver the quality expected by the consumer in this highly competitive market. Photos from AlphaTradeZone via Pexel and Spacejoy via Unsplash SLAs, SLOs and SLIs are a good way to achieve the above. They allow clients and vendors to be on the same page when it comes to expected system performance. If we go one level deeper, vendors/providers work on NFRs (Non-Functional Requirements) when working on their solutions. NFRs define the quality attributes of a system. I bring them up because the relationship between them and the SLAs is that they provide, in a way, foundational aspects for the SLA-SLO-SL...
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Assembling MLOps practice - part 1

In one of our previous articles it was highlighted how DevOps manages the End-to-End application cycle, leveraging agility and automation. CI/CD pipelines, collaboration and transparency, monitoring and automation are part of the list on how DevOps leverages and facilitates agility. What if then we bring those to support ML? That is how MLOps comes to the table and starts making sense! Lego Alike data assembly - Generated with Gemini A big tech corporation, or a startup, nowadays will see how it is becoming a requirement to incorporate AI and Machine learning (ML) in their operations. ML components are key parts of the ecosystem, supporting the solutions provided to clients. As a result, DevOps and MLOps have become part of the "secret sauce" for success.  What is MLOps Just to bring the definition of what you probably know (or put together based on the above) MLOps focuses on the life-cycle management of machine learning models. It combines machine learning with traditional ...
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AI Agents is the new thing to talk about

Tech is evolving faster than ever in this AI era, that it feels every week there is something new to talk about, and what you learn weeks back is no longer relevant, or “that AI tools” already has gone through changes that you need to catch up with in order to stay relevant.  Fear not, embrace the challenges and learnings, and find applications for it that are good and ethical for this present, and the hereafter.  The new “craze” is AI agents, and for good reason!  Image generated with NightCafe In contrast with AI chatbots, an AI agent can execute tasks on your behalf. If you are thinking “ that this could be agents that we leave running independently for many days for a group of deliveries ”… Well then you are correct! Are there risks? Should we talk about trust and accountability? The answer for both is yes. I already hinted at it a couple of paragraphs above, when I wrote “ good and ethical ”. AI (Artificial Intelligence) agents are software that work autonomously,...
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SRE, DevOps and ITOps

 If you are wondering what the differences between the SRE and DevOps are, as well as how these roles work with ITOps within an organisation then you are not alone; and best of all you are on the right blog post. Often enough business units in a company get confused, assigning the ServiceNow or Jira tickets or any other ticketing system of your preference, to the wrong group, and even having the incorrect expectations when doing resourcing. Let us go through definitions, insights and scenarios that will help you understand the difference. DevOps software development operations - AI Generated When it comes to DevOps and SRE, then you might be wondering which practice came first. While SRE may have originated a bit earlier, internally at Google, DevOps came first publicly as a practice and started to be used by companies. A few years later was when Google decided to open SRE to the world after the publication of the "Site Reliability Engineering" book. Therefore, technically sp...
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Agreed